Order Status Automator FAQ

Frequently Asked Questions for BigCommerce

🚀 Getting Started

  1. Install: Click “Install” in the BigCommerce App Store.
  2. Create a Rule: Click the “+ Rule” button on your dashboard.
  3. Configure: Select a condition (e.g., “Payment Status is Paid”) and a target status (e.g., “Awaiting Fulfillment”).
  4. Save: Click “Save Rule.” Your store is now automating!

How does the Order Status Automator work?

The app listens for order events from your BigCommerce store. When an order is created or updated, our engine evaluates your custom rules sequentially. If an order matches a rule's conditions, its status is updated automatically.

What is the “Fraud Risk Level” condition?

This is a smart aggregate condition. “High Risk” is triggered if the order is flagged by BigCommerce for manual verification or if the payment was declined. “Low Risk” applies to all standard, healthy orders.

Does it support inventory and backorders?

Yes. The app is variant-aware. It checks the specific inventory level of every item in the order. You can create rules to move orders to “Pending” or “Awaiting Fulfillment” based on whether items are in stock or backordered.

Why didn't my rule fire?

Rules are processed from top to bottom. Once a match is found, the engine stops. Common reasons for a rule not firing include the order already being in the target status or a higher-priority rule matching first.

Can I use Guest Customer Groups?

Yes! Simply use the keyword “Guest” in your Customer Group conditions to target orders placed by customers without a registered account.

Is this app compatible with other order management apps?

This app modifies order statuses automatically. If you use another app that also changes order statuses, ensure their rules do not conflict with your automation rules. Conflicting rules across multiple apps may result in unexpected order status changes.

Need additional assistance? Contact support at orderstatusautomator@technicko.com or use our Support Hub Contact Form.