Smart Auto Tagging FAQ

Frequently Asked Questions for Shopify

🚀 Getting Started

  1. Install: Click “Install” in the Shopify App Store.
  2. Create a Rule: Click the “Add Rule” button on your dashboard.
  3. Configure: Select a condition (e.g., “SKU includes 'PROMO'”) and add the tags you want.
  4. Save: Click “Save Rule.” Your shop is now automating!

How does Smart Auto Tagging work?

The app listens for order updates from your store. When an order is created or updated, our engine evaluates all of your active rules. If an order matches multiple rules, all of their tags are combined and applied automatically.

Why didn't my rule fire?

Common reasons include:

  • The rule is currently disabled.
  • The order already has the target tags.
  • The order hasn't been updated since the rule was enabled.

All active rules are evaluated independently, so one rule matching will never prevent another from firing.

Can I remove tags automatically? (Pro Plan)

Yes! On the Pro plan, you can enable “Automatic Tag Removal.” If an order's condition changes, the app will automatically remove the tags associated with the old condition.

Does it support Historical Orders? (Pro Plan)

Yes. Pro users can use the “Backdate Orders” feature to scan their order history (up to 36 months) and apply tags to matching past orders.

Why did backdating one rule also add or remove tags from other rules? (Pro Plan)

When a backdate scan updates an order in Shopify, Shopify automatically fires an order update event. Our real‑time engine listens to this event and re‑evaluates all of your enabled rules to keep tagging consistent across your entire rule set. As a result, other active rules may add or remove their own tags on the same order. If you want to backdate a single rule without affecting others, temporarily disable the other rules in your dashboard before running the scan.

Need additional assistance? Contact support at smartautotag@technicko.com or use our Support Hub Contact Form.